With a strong focus in one of the most regulated industries, healthcare and life sciences, M3 recognizes and values the magnitude of strong compliance.

You worry about strategy and knowledge creation and we worry about the rest. M3 sets the bar high for standards in global compliance for data collection, pharmaceutical oversight, and government guidelines and regulations.

M3 is committed to industry-specific laws and regulations to ensure data security and transparency to clients as well as research participants globally.

With a strong commitment from our executive management team, M3 regularly participates in both internal and external audits to ensure best practices.

M3 Industry Compliance

ISO26362 Certified logo

ISO26362 Certified

M3 Global Research operates the largest ISO26362 Healthcare Professionals panel since 2011. This certification covers the operation and management of the online panels in the USA and Europe to ensure quality data to clients.


ISO27001 Certified

M3 USA and Japan are both ISO 27001 certified. ISO/IEC 27001 is an internationally recognized program that requires an organization to implement and maintain a structured information security and data governance framework. These guiding principles are designed to maintain the confidentiality, integrity, and availability of data within our information systems. Additionally, they are framed to support an evolving legal and regulatory environment for our major practice areas.

ISO27001 Certified logo

EU-US Privacy Shield Certified

M3 USA was the first market research company awarded the EU-US Privacy Shield Certification by the US Department of Commerce. The certification replaces the Safe Harbor Agreement, with which M3 was already compliant. This new data protection framework between the US and EU was adopted by the European Commission on July 12, 2016, and is designed to better protect the transfer of EU citizens 'Personally Identifiable Data' (PII) between the EU and US.

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ESOMAR 28 Questions

At M3 we diligently answer ESOMAR 28 questions to ensure your project is carried out meeting your quality requirements for online samples.


Global Compliance

United States IconUNITED STATES

Offices in Philadelphia, Boston, Washington DC, Rochester, San Mateo

  • Registered and Certified with TRUSTe for panelist protection
  • Accredited and A rating - Better Business Bureau
  • Full licensee of the AMA Physician Masterfile database to validate and ensure that we have the most up-to-date physicians
  • Checks against debarred physician participation
  • Patented de-duplication HUB technology
  • Full-time QA manager to audit to standards
  • IRS 1099 forms distributed to panelists earning over $600 per year in honoraria compensation
  • MRA PRC certification for all eligible project managers
  • EphMRA Code of Conduct Trained
United Kingdom IconUNITED KINGDOM (EU Center of Excellence)

Offices in London and Oxford

  • Registered locally in UK
  • Registered Data Collector with UK Information Commissioner’s Office (ICO Registered)
  • BHBIA Adverse Event Reporting Trained
  • EphMRA Code of Conduct Trained
  • Full-time QA manager to audit to standards
Japan IconJAPAN

Offices in Tokyo and Osaka

  • Company Headquartered in Tokyo
  • Privacy Mark holder
  • Data Stored Locally in Japan
France IconFRANCE
  • Loi Bertrand and Loi Anticadeaux Compliant
  • Conseil National de l'Ordre des Médecins (CNOM) approval in advance and data reporting
  • Association des Sociétés d'étude de l'Opinion et du Comportement dans le domaine de la Santé (ASOCS) Agreement
China IconCHINA

Offices in Beijing and Shanghai

  • Company registered locally with Chinese Government
  • Data collection license holder
  • .CN domain name license holder
  • Data stored locally in Mainland China behind the wall
South Korea IconSOUTH KOREA

Office in Seoul

  • Company registered locally with Government
  • Data stored locally in South Korea
Russia IconRUSSIA

Office in Moscow

  • Company registered locally with Russian Government
  • Data stored locally in Russia

M3 is a proud member and supporter of