CAREERS

Looking for a job that will truly make a difference?

M3 Group Success and the People Behind it

M3 Inc. is a publicly traded company in Japan that is the global leader in digital solutions in healthcare and has acquired over a dozen companies in the past 3 years. M3 Japan has grown over 30% every year for the past 10 years, with over 300 million dollars in revenue. Our great success is due to the skills and the high performance of our people and has helped us attract some of the world's leading talent from the most respected universities and Fortune 100 companies. We are interested in people like you... high achievers who have the desire to use their skills and talents to help make a positive impact on the healthy outcomes of millions of people, throughout the world. Please review the current opportunities below. Thank you for your interest in M3. We look forward to hearing from you!

About M3 Group

The M3 Group operates in the US, Asia, and Europe with over 2.5 million physician members globally via its physician websites such as www.m3.com, www.mdlinx.com, www.doctors.net.uk, www.thesmartestdoc.com, www.networksinhealth.com, www.medigate.net, www.medeconnect.net and www.medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, Japan, S. Korea, and China. M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Tokyo, Washington D.C., Fort Washington, PA, Abingdon UK, London, and Seoul.

Join our team of global top-notch talent that makes a world of difference for physicians and their patients

M3 believes in growth, for our company and for the people who drive its success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 provides digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. We are looking for dynamic individuals who are interested in working in our collaborative environment of innovation and dedication.

How we look after our employees:

We want our employees to be happy in their work and healthy and we are always looking at how we can make M3 the happiest and healthiest place to work. Apart from the usual benefits you would expect from any responsible employer, we are always looking at new and innovative ways to drive health and happiness in the workplace.

How we develop our employees:

Our business solutions are constantly evolving to meet the needs of the global healthcare market and to support that we need our employees to continually build their skills and knowledge. Our program of both formal and informal development opportunities allows each individual to grow on a professional and personal level which itself will support continued.

Diversity Statement:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don't just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success. So, whether you consider yourself to be a little bit different or a whole lot different, so long as you are driven to succeed and you share our vision for the future, you'll fit in perfectly.


US Jobs

Location: New York, NY United States - Department: Promotions

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 now operates in over 10 countries and has grown to more than 4,000 employees globally and is publicly traded on the Tokyo Stock Exchange (TSE). Due to growth and expansion, we are hiring for an Associate Director of Digital Marketing to drive our multi-channel marketing initiatives in 2019.


US: We are a professional destination portal providing news and research content for our users in the healthcare industry. We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. We have offices around the world and are growing our NYC presence now.

YOU: Your mission is to conceive and plan marketing strategies and execute tactics that drive membership engagement, including acquisition and retention. You will collaborate with members of Marketing, Product, Editorial, and Client Services teams to build multi-channel marketing campaigns that will drive traffic and develop our HCP audience. You are a creative thinker and a self-starter, comfortable with driving your own tasks from start to finish. You will approach your campaigns in a data-driven and analytical manner, but also have a track record of contributing innovative ideas to grow subscription and membership-based businesses. You have a start-up attitude, you get things done in a fast-paced environment, you are focused on excellence in implementation, you can take a step back and see the big picture, and you have an attitude to do whatever it takes to deliver results.


You will:

  • Partner with the Marketing Director and work collaboratively across departments integrating editorial, product and technical considerations to define and execute marketing campaigns to achieve business objectives.
  • Utilize the available data and develop tactical plans for user acquisition and activation.
  • Create and execute A/B and multi-variate testing scenarios to optimize the marketing mix and drive user engagement.
  • Ensure report accuracy, subscriber sources, systems performance or functional enhancements to improve results or reduce cost.
  • Capture membership engagement KPIs and analyze trends over time
  • Perform deep dive analysis into specific KPIs to understand the underlying influences
  • Develop dashboards to track marketing effectiveness and user flow/site performance
  • Perform analysis and submit recommendations to improve response rates
  • Understand and track user activity trends, identify opportunity /risk areas
  • Track, report, and analyze campaigns, landing pages, creative tests, incorporate learnings into future campaigns

Requirements

  • Bachelor’s degree or equivalent work experience required
  • 4 - 6 years of digital marketing experience in subscription or membership marketing. Professional and/or HCP audience experience preferred
  • Advanced Excel experience required including Pivot Tables, VLOOKUPs, SUMIFs, etc.
  • Experience with the Google suite of analytics products including but not limited to Google Analytics, Google Adwords, Data Studio, Tag Manager, and Sheets
  • SEM campaign building, testing, reporting
  • Social Media campaign building, targeting, reporting. (Sprout, Hootsuite)
  • Deep understanding of the use of digital marketing tools to design, build, and execute drip campaigns, multi-step automated email delivery, highly targeted and personalized campaigns based on content preference.
  • List management, segmentation, targeting to build personalized, effective multi-channel campaigns, maximize engagement, and keep opt-outs under tight control.
  • Demonstrable success with membership marketing campaigns.
  • Campaign deployment experience for testing, design, deployment, and subsequent reporting (including email, social, and other channels).
  • Must be a hands-on team member and operate with a start-up mentality. Excellent analytical skills.
  • Excellent command of English – written and verbal
  • Organized and detail oriented with an ability to transform concepts into actionable plans.
  • Self-motivated and able to work efficiently in a fast-paced environment while adhering to project timelines

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

Mission Statement:

The Sr. Survey Programmer is responsible for programming market research studies based on client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual will also work to develop and implement “out of the box” approaches and solutions based on project specifications. The programmer will contribute to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual will work closely with the other programmers and project managers and may work directly with clients on certain projects. This position is either office-based in Fort Washington, PA or remote-based anywhere in the USA.

Essential Duties and Responsibilities:

Including, but not limited to the following:

    Client Focus

    Programmer strives to exceed the client’s satisfaction when completing the programming tasks on each project.

    • Proactively suggest questionnaire design improvements to ensure the client is informed about the best style of question formatting for panelist comprehension and the correct survey logic for flawless data collection.
    • Build an internal programming timeline to meet the client’s programming timeline.
    • Field requests and resolve in the timeliest and most complete manner.

    · Work directly with the client on custom solutions to meet client’s needs.

    Online Survey Development

    Programmer maintains full responsibility for online survey development while using internal vendor as needed to assist in this development.

    • Thorough review of client materials and preparation for the internal/external Kick Off call to clarify any questions.
    • High quality programming of online surveys against client’s materials, utilizing in house resources where possible.

    Quality Assurance

    Programmer works to resolve errors in the online survey during the quality assurance phase of the programming life cycle.

    • If the internal vendor was used for programming, upon initial link delivery the programmer reviews the scripting and makes necessary adjustments. Programmer also notifies the internal vendor of any feedback, for learnings.
    • Alternatively, the programmer may bypass the internal vendor and fully program the link themselves, ensuring all is done correctly against materials.
    • Upon error identification (internal or external), amending errors in the survey is the focus of the programmer in this phase, however adherence to M3 standards needs to also be considered during the quality check.
    • All modifications must be communicated via updated Quality Check log.

    Survey Deployment and Online Reporting

    Programmer prepares the online survey for deployment and sets up online link to track the progress of the survey in field, used internally and externally.

    Deliverables (if any)

    Programmer works with internal teams and vendors to meet client deliverable requirements. This could include working on online reporting/dashboards, specific data requirements etc.

    • Review specs and liaise with vendors to produce high quality DP outputs in a timely manner. Quality check of these outputs.
    • Liaise with clients over queries with deliverables.

    Process

    Programmer utilizes their experiences throughout the project life cycle and contributes information their manager to improve this process. They work on tasks assigned by their manager that benefit the company by increasing capabilities, efficiency, skillset and competitive advantage in the market place.

    • Feedback on the processes, survey template or scripts to increase efficiency.

    Miscellaneous

    Programmer is expected to spend time reporting and receiving information to and from their manager and must continue to learn the latest technologies in the data collections field.

    • Meet with the team to discuss the status of projects and receive department information updates.
    • Mentor and train others at request from their manager

Other Duties and Responsibilities:

  • Explore new platforms and software packages
  • Work directly with the client on high complexity projects

Requirements

  • Bachelor’s degree or equivalency required
  • Expert knowledge of ConfirmIT data collection platform a must (min 5 years required).
  • 3 years of market research experience required (preferably experience with pharmaceutical surveys)
  • Knowledge of Decipher, in addition to ConfirmIt preferred
  • Data processing experience (Quantum, SPSS, SAS), especially with tabulations preferred
  • Strong problem-solving skills, including an ability to “think outside the box”.
  • Organized, self-motivated, and self-directed.
  • Exceptional ability to multi-task and balance multiple projects and priorities.
  • Excellent interpersonal communication skills – both verbal and written.
  • Ingenuity and the willingness to learn new techniques.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

Mission:

The mission of a senior qualitative project manager is to be a communication and relationship liaison between M3 and our clients, directly manage all aspects of each project on time and within budget, and to ensure successful project completion. This is the ideal role for someone who has experience in international healthcare market research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Manage international qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample.
  • Facilitate screening, scheduling and confirming of respondents for telephone interviews, focus groups, in-person interviews, online bulletin boards, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
  • Provide regular updates and progress reports on recruitment status to meet client needs.
  • Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
  • Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Requirements

  • Bachelor's degree or equivalent preferred
  • Must have at least 5 years of experience in an active qualitative market research Project Management role where at least 30% or more of your work was healthcare/medical focused.
  • Candidate will have experience with a variety of Qualitative methodologies including, but not limited to: Telephone In-depth Interviews, Web-assisted Telephone Interviews, Online Bulletin Boards, Focus Groups, Conference Research, among others.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have the ability to manage multiple qualitative research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
  • The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation.
  • The candidate must have, or be willing to attain, MRA Professional Researcher Certification.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of the VP of Sales is to meet quarterly and annual sales targets by bringing in new business and grow existing accounts from a defined target base of market research consultancies, biotech, management consulting, pharmaceutical clients and other entities which could procure healthcare sample.


This is an active outside salesrole for a strong hunter, networker, and effective closer.


Duties Include:
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities; onsite clients visits; actively network for any new business/prospects; presenting capabilities to new clients; organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications; consulting with clients on sample design and business issues
  • Promote new business development initiatives through methods of cold calling, networking at industry events.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; resolving sales or delivery issues; managing bid requests by working with the bid team to delegate and provide clear instructions on bidding, and ensuring proper and timely delivery of bid to client

Requirements

  • Bachelor’s degree or equivalent work experience required.
  • 5 years of market research professional experience preferred
  • Direct to pharma sales experience preferred
  • 10 years of proven business development experience required
  • Experience in direct sales above $2.5 MM individual goal (yearly)
  • Exceptional ability to multi-task and prioritize requests
  • Solid new business development and relationship building skills
  • Effective communicator (very comfortable on the phone and communicating with others)
  • Time management skills
  • Problem solver (seeks answers and resolutions)
  • Strong self-discipline & organizational habits
  • Excellent presentation skills
  • Effective use of Excel

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: New York, NY United States - Department: Promotions

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital products and services, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 now operates in over 10 countries and has grown to more than 4,000 employees globally and is publicly traded on the Tokyo Stock Exchange (TSE). Due to growth and expansion, we are hiring for a Product Manager to drive new initiatives and development on our physician-facing digital product offerings.

Overview:

The Product Manager will drive the development and delivery of products that add value to our health care professional audience, our sponsors, internal businesses and our partners. This role is inherently cross-functional -- you will work closely with engineering, design, marketing, editorial and sales to develop the roadmap and deliver products.

Responsibilities:

  • Develop and launch new digital products and enhance/scale existing products
  • Collect and analyze feedback from users, stakeholders and other teams to shape requirements, features and end products
  • Build and maintain product roadmaps based on team strategy and vision
  • Working with team leadership, define KPIs for your initiatives and manage and report on performance, keeping all stakeholders updated on progress and impact
  • Following agile development process, break down initiatives to MVPs, write stories and ensure clarity across product, design and development teams
  • Ensure initiatives are delivered in timely fashion and to specifications
  • Oversee user acceptance testing and lead launch planning and execution
  • Contribute to overall improvement of team processes
  • Make creative recommendations to expand product base and vision

Requirements

  • Bachelor’s degree in technology or business-related discipline strongly preferred
  • 4-6 years of experience as a Product Manager or Producer for a digital content product or website
  • Able to drive a product feature from initiation through to launch and post launch analysis
  • Experience working with design and development teams in agile methodology (e.g. SCRUM, Kanban)
  • Previous work as a Scrum Master is highly preferred. CSM or CSPO is a BIG plus.
  • Highly proficient at writing user stories
  • Proven ability to help teams improve processes and workflows
  • Experience with various agile tools (Jira, Trello, MS Project, etc.)
  • Data driven, familiar with Google Analytics or similar analytics package
  • Exceptional communications skills

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of the account manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. This is an ideal role for someone with market research experience looking to transition into sales.

Working remotely will only be considered for those with a solid market research background.


Duties Include:

  • Own the bidding process for projects including full understanding of project costs and feasibility
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
  • Actively network within existing client contacts for any new business/prospects
  • Organize client and internal kick off calls, develop insightful proposals, and deliver strategic sales communications
  • Consult with clients on sample design and business issues - recognize the need to adapt a product or research approach to meet the client need and work with appropriate internal resources and partners to develop and design the appropriate solution.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; ensure that all internal team members understand the research design and anticipated outcomes
  • Diplomatically respond to difficult or unusual client issues and professionally influence the appropriate internal resources to effectuate outcome and/or elevate issues for resolution.

Requirements

  • Bachelor’s degree or equivalent work experience preferred
  • Business development experience in market research or a services industry preferred
  • Market research industry experience is required for those without a sales background.
  • A solid market research background is required to be considered for a remote opportunity
  • Exceptional ability to multi-task and prioritize requests
  • Solid relationship building skills
  • Effective communicator (very comfortable on the phone and communicating with others)
  • Time management skills
  • Problem solver (seeks answers and resolutions)
  • Strong self-discipline & organizational habits
  • Excellent presentation skills
  • Effective use of Excel

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: New York, NY United States - Department: Promotions

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning website, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 now operates in over 10 countries and has grown to more than 4,000 employees globally and is publically traded on the Tokyo Stock Exchange (TSE). Due to growth and expansion, we are hiring for a Senior Software Engineer to spearhead ground-up new development on our physician-facing digital products and services.

Candidates in the Greater New York City or Philadelphia areas are preferred, but this role is open to all qualified candidates located in the Eastern or Central US time zones.

Duties include:

  • Design and develop software services across multiple platforms for doctors and other healthcare professionals
  • Work on a cross-functional team that includes software engineers, designers, and product staff to develop and improve user experience and achieve product objectives
  • Develop APIs and API clients to connect front-end, back-end, and 3rd party web services
  • Understand business objectives and user needs and actively work to improve the effectiveness and usability of our products
  • Understand and develop new features and functionality for existing legacy systems
  • Write unit, functional, and end-to-end tests
  • Respond to and troubleshoot production issue

Requirements

  • Bachelor’s degree in Computer Science or equivalent years of industry experience
  • 3+ years of hands-on experience developing front-end web applications using React
  • Expertise in utilizing front-end web protocols and technologies (HTTP, HTML, CSS, etc)
  • Expertise in server-side web development using open-source technologies
  • Experienced in development using RESTful APIs, GraphQL desirable.
  • Strong SQL skills and RDBMS knowledge
  • Effective written and verbal communicator and team-oriented contributor
  • Ability and desire to quickly learn new technologies
  • Excellent written communication skills

Strongly Preferred:

  • Experience with cloud IaaS platforms such as AWS OR GCP
  • Experience using a large-scale CMS tool
  • Agile/development experience

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The Quantitative Project Coordinator will assist the Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.


Essential Duties and Responsibilities:

  • Provide support to project managers including but not limited to the following:
  • o Invoicing

    o Set-up and testing of online market research surveys

    o Confirmation calls and emails to respondents

    o Preparing updates for project managers and clients

  • Aid in recruitment efforts by preparing and sending custom recruitment
  • Communicate with panel members to address any questions or concerns
  • Creating reports for the management team

Requirements

  • Bachelor’s degree or equivalent preferred
  • 0-1 years of related experience
  • Excellent interpersonal and communication skills (both verbal and written)
  • Strong skillset with Microsoft Office products
  • Self-motivated and able to prioritize tasks throughout the workday
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in team environment to successfully meet study specific and departmental objectives

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The Support Associate is a highly motivated, very personable, and detail-oriented professional, focusing on retention and satisfaction of the M3 Global Research panel by providing high quality customer service to panel members and other research participants, by answering questions and resolving inquiries regarding registration, accounts, study participation, compensation, and more.

Essential Duties and Responsibilities:

Including, but not limited to the following

  • Provide high quality, professional, support to M3 Global Research members via telephone and email/support ticket communications.
  • Master and work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Effectively work with our US and EU Operations/Project Management team members to resolve project specific issues, acting on behalf of the user while balancing user advocacy and company profitability.
  • Handle all inquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards.
  • Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking.
  • Provide input on and assist with updating communication procedures, guidelines, and enhancements to system and processes.
  • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.

Other Duties and Responsibilities:

  • Answers and directs phone calls to other departments as needed
  • Ongoing learning of the medical/healthcare industry and market research industry
  • Participates as needed in special department projects, workshops, training and development
  • Presenting monthly review in team meeting setting
  • Work with other support team members to ensure full coverage of all areas
  • Other tasks as determined by management

Requirements

  • Bachelors degree (or equivalent customer facing experience in market research or healthcare/medical) preferred
  • 2-3 years of direct customer service experience required, preferably in a professional/office environment. Market research experience preferred
  • Top notch customer service skills, ability to defuse tense situations while remaining calm and positive.
  • Excellent interpersonal and communication skills (both verbal and written), must maintain a professional demeanor in all communications, internal and external.
  • Highly skilled with diverse audiences from different backgrounds, socioeconomic statuses, educational levels, etc. and able to tailor communication to fit your audience.
  • Self-motivated to work independently as well as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned.
  • Strong skill set with Microsoft Office products and ability to learn new software/systems/technologies
  • Comfortable and capable of effectively working with, and reporting to, a remote supervisor
  • Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment.
  • Well-developed analytical and problem-solving skills; presents complete information in a clear way and provides potential solutions when requesting internal assistance.
  • Strong sense of professionalism and ability to work in a team environment to successfully meet individual and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of a quantitative project manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

The current opening will support our EU operations team and will require a work schedule of 5am – 2pm Eastern.

Duties include:

  • Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.
  • Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
  • Work independently to support international teams outside of normal US business hours.

Requirements

  • Bachelor's degree or equivalent work experience preferred.
  • The candidate must have at least 1-2 years’ experience in market research project management, preferably in the medical/healthcare field.
  • The candidate will have at least 1 year of international market research, preferably in Europe, North America and Asia.
  • The candidate must be willing to work between the hours of 5 am to 2 pm Eastern Time.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of a qualitative project manager is to be a communication and relationship liaison between M3 and our clients, directly manage all aspects of each project on time and within budget, and to ensure successful project completion. This is the ideal role for someone who has experience in market research specifically focused on international healthcare research.

The current opening will support our EU operations team and will require a work schedule of 5am – 2pm Eastern.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Manage international qualitative projects through entire project life cycle, including client and vendor management and sampling to healthcare or consumer panel.
  • Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
  • Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Provide regular updates and progress reports on recruitment status to meet client needs.
  • Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
  • Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Provide guidance and mentoring to members of the Market Research Project Management team as needed

Requirements

  • Bachelor’s degree or equivalent work experience preferred.
  • The candidate must have at least 1-2 years’ experience in market research project management, preferably in the medical/healthcare field.
  • The candidate will have at least 1 year of international market research, preferably in Europe, North America and Asia.
  • The candidate must be willing to work between the hours of 5 am to 2 pm Eastern Time.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
  • This position requires the candidate to have an understanding of International Market Research, but primarily in Europe, North America and Asia.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must have, or be willing to attain, MRA Professional Researcher Certification.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of a US Panel and Phone Recruitment Associate is to execute recruitment initiatives for US Market Research projects, ensuring their successful delivery within the provided timelines and specs. The main responsibility of the US Panel and Phone Recruitment Associate is to call and recruit members and non-members of the M3 Global Research panel to participate in Market Research studies.


Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Recruit M3 Global Research panelists via phone to participate in Qualitative and Quantitative Market Research studies
  • Carry out cold calling to recruit new respondents on allocated Market Research projects
  • Proactively seek and propose alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals and LinkedIn campaigns and text messages
  • Prepare and send the assigned DotMailer marketing campaigns for Market Research recruitment on projects and new panel members engagement
  • Ensure that recruitment tasks assigned are fully executed
  • Report results of recruitment efforts to the line manager in the agreed format
  • Inform the line manager and project manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project
  • Use social media platforms to recruit market research participants, following the process provided by the marketing team
  • Provide feedback and ideas of improvement on processes to the line manager
  • Support panel growth initiatives and execute recruitment solutions which could include (but not exclusively) desk research, calling not yet panel members and LinkedIn search

Requirements

  • Bachelor’s degree or equivalent work experience preferred.
  • 6 months in call center, customer service and/or Market Research
  • Confident on the phone and with e-mail correspondence
  • Previous call centre and/ or customer service experience preferred
  • Proficient at Excel and other Microsoft Office tools
  • Have a good understanding of the M3 Market Research system
  • Enjoy working with large amounts of data
  • Have a positive and proactive approach to work
  • Problems solving personality
  • Exhibit a high level of attention to detail and accuracy
  • Be able to work as part of an international team and show flexibility in the tasks they are asked to perform. This can be a fast-paced role, but it's also challenging and rewarding
  • Have a basic understanding and knowledge of the healthcare market research business

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of the Market Research Intern, Project Coordinator/Phone Recruiter will be to assist the Market Research Project Management team with the day-to-day coordination of studies. The position will be required to fill research quotas, communicate progress and recruitment issues to project managers, and to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.


Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Provide support to project managers and project coordinators including invoicing, setup, placing confirmation calls to respondents, preparing updates for PMs and clients, and a variety of other project support tasks as needed
  • Investigate physician inquiries regarding honoraria issues by contacting our support team
  • Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
  • Data entry of phone recruitment screeners
  • Identify, screen, and schedule qualified respondents for qualitative research using the phone and occasionally email for communication
  • Performing general administrative support duties as needed

Other Duties and Responsibilities:

  • To build and maintain strong relationships with Directors, Project Managers, Project Coordinators and other teammates through prompt and effective communication.
  • This internship will require a brief rotation with the different market research departments. The intern will spend several days shadowing our Operations Project Management Team (Qualitative and Quantitative), Sales Account Management Team, and Leadership Team. The remainder of the internship will be focused working within the Market Research Operations.

Requirements

  • Some college (currently enrolled)
  • Excellent interpersonal and communication skills – both verbal and written
  • Strong skillset with Microsoft Office products
  • Self-motivated and able to (re)prioritize tasks throughout the workday
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Exceptional customer service and attention to detail

Benefits

Paid internship $13-$14 per hour

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of the Qualitative Project Coordinator will be to assist the Market Research Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.


Essential Duties and Responsibilities:

  • Provide support to project managers including invoicing, contract maintenance, setup and testing of surveys, coordination of communication with sales, placing confirmation calls to respondents, preparing updates for PMs and clients, assisting with project troubleshooting, and a variety of other project support tasks as needed
  • Investigate physician inquiries regarding honoraria issues by cross-checking against the bank account.
  • Manage honoraria files for all projects, including uploading internally and initiating payments for domestic honoraria weekly and international honoraria monthly
  • Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
  • Data entry of phone recruitment screeners

Requirements

  • Bachelor’s degree or equivalency preferred
  • 0-1 years of related experience preferred
  • Excellent interpersonal and communication skills – both verbal and written
  • Strong skillset with Microsoft Office products
  • Self-motivated and able to (re)prioritize tasks throughout the workday
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Finance

Description:

The mission of the Accounts Payable / Payroll Accountant is to account for and process all payments and expenditures including payroll. The AP/Payroll Accountant will work closely with the accounting team and senior management across multiple business units to verify payment information and ensure payments are processed in a manner that will maintain good relationships with internal and external clients.


Duties Include:

  • Review GL account coding and process invoices into NetSuite.
  • Research vendor invoices and inquiries to ensure payments are credited appropriately.
  • Prepare payments, both manual and system-generated checks, as well as wire transfers
  • Act as administrator for the Concur expense reporting system.
  • Act as administrator for the ADP/UltiPo payroll system.
  • Process inter-company transactions
  • Prepare accounts payable journal entries for month end close.
  • Receive and verify invoices for goods and services.
  • Verify that transactions comply with financial policies and GAAP.
  • Perform other duties as directed.

Requirements

  • Associates degree in a related field required, bachelor’s degree or equivalency preferred.
  • 1 year of AP experience required; some payroll experience preferred.
  • Understanding of GAAP required
  • Experience with SOX beneficial
  • Familiarity with NetSuite beneficial
  • Familiarity with ADP beneficial
  • Excellent interpersonal communication skills – both verbal and written
  • Strong math skills
  • Proactive and efficient
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • Teamwork oriented, with excellent people skills

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The Marketing and Panel Associate position is responsible for implementing marketing programs designed to recruit and retain respondents for market research studies, specifically within the healthcare space. This role will work to consistently articulate and communicate the company and panel department’s marketing strategy, ensuring brand integrity and consistency working for the Associate Director of US Panel. Specific attention will be focused on the execution of strategic projects to enhance panel growth and retention.


Essential Duties and Responsibilities:

  • Work closely with Associate Director of US Panel to execute the M3 panel strategic marketing functions
  • Assist the panel team in designing and implementing campaigns to recruit new marketing research respondents and panelist, inclusive of email campaigns, online advertising, referral process and utilization of social media
  • Manage and collaborate on copywriting and content creation across all panel members touch points, including email, blog posts, social media, website, and print collateral
  • Ensure that M3 Global Research marketing guidelines are followed across all panel communication
  • Design and manage email campaigns using dotmailer or other email marketing service to engage panelists
  • Responsible for ongoing evaluation and analysis of campaigns, post-implementation, with recommendations for optimization
  • Monitor the established timeline for all panel marketing activities and ensure deadlines are met
  • Manage social media platform and scheduling, scheduling all posts and ensuring best practices are observed and A/B testing is performed
  • Manage PPC advertising for panel recruitment and projects, ensuring best practices are observed and program is optimized to maximize ROI. Coordinate all logistics, event planning, communication, and management (except staff attendee travel arrangements) for conferences and trade shows tied to panel building
  • Work directly with marketing department to ensure brand alignment and vision is maintained
  • Ensure that monthly recruitment targets are achieved
  • Resolve and reply to respondent queries / complaints relevant to panel

Requirements

  • Bachelor’s degree in Sales, Marketing, OR equivalent years of relevant work experience is required
  • 1+ years of work experience in Business to Consumer (B2C) Marketing or Market Research
  • Basic understanding and knowledge of healthcare market research
  • Exceptional written and verbal communication skills
  • Experience with email marketing automation and knowledge of email marketing best practices
  • Strong Microsoft Office skills
  • Familiarity with promotional content requirements across social media channels
  • Experience with basic graphic design and ability to use design and photo editing software
  • Experience with CRM software and Adobe Creative Suite is desirable

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

EU Jobs

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Senior ConfirmIT Programmer is responsible for programming market research studies based on client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual will also work to develop and implement “out of the box” approaches and solutions based on project specifications. The programmer will contribute to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual will work closely with the other programmers and project managers and may work directly with clients on certain projects.

Requirements

Main Duties and Responsibilities

Including, but not limited to the following:


25% Client Focus

Programmer strives to exceed the client’s satisfaction when completing the programming tasks on each project.

  • Proactively suggest questionnaire design improvements to ensure the client is informed about the best style of question formatting for panelist comprehension and the correct survey logic for flawless data collection.
  • Work directly with the client on custom solutions to meet client’s needs.
  • Build an internal programming timeline to meet the client’s programming timeline.
  • Field requests and resolve in the timeliest and most complete manner.


30% Online Survey Development

Programmer maintains full responsibility for online survey development while using internal vendor as needed to assist in this development.

  • Thorough review of client materials and preparation for the internal/external Kick Off call to clarify any questions.
  • High quality programming of online surveys against client’s materials, utilising in house resources where possible.


20% Quality Assurance

Programmer works to resolve errors in the online survey during the quality assurance phase of the programming life cycle.

  • If the internal vendor was used for programming, upon initial link delivery the programmer reviews the scripting and makes necessary adjustments. Programmer also notifies the internal vendor of any feedback, for learnings.
  • All modifications must be communicated via updated Quality Check log.
  • Alternatively, the programmer may bypass the internal vendor and fully program the link themselves, ensuring all is done correctly against materials.
  • Upon error identification (internal or external), amending errors in the survey is the focus of the programmer in this phase, however adherence to M3 standards needs to also be considered during the quality check.

5% Survey Deployment and Online Reporting

Programmer prepares the online survey for deployment and sets up online link to track the progress of the survey in field, used internally and externally.


5% Deliverables (if any)

Programmer works with internal teams and vendors to meet client deliverable requirements. This could include working on online reporting/dashboards, specific data requirements etc.

  • Review specs and liaise with vendors to produce high quality DP outputs in a timely manner. Quality check of these outputs.
  • Liaise with clients over queries with deliverables.


10% Process

Programmer utilises their experiences throughout the project life cycle and contributes information their manager to improve this process. They work on tasks assigned by their manager that benefit the company by increasing capabilities, efficiency, skillset and competitive advantage in the market place.

  • Feedback on the processes, survey template or scripts to increase efficiency.


5% Miscellaneous

Programmer is expected to spend time reporting and receiving information to and from their manager and must continue to learn the latest technologies in the data collections field.

  • Meet with the team to discuss the status of projects and receive department information updates.
  • Mentor and train others at request from their manager.


Additional Knowledge, Skills and Abilities of an Ideal Candidate:

  • Expert knowledge of ConfirmIT data collection platform is a must (ideally 5 years)
  • Proven Market research experience (preferably experience with pharmaceutical surveys).
  • Strong problem-solving skills, including an ability to “think outside the box”.
  • Organised, self-motivated, and self-directed.Exceptional ability to multi-task and balance multiple projects and priorities.
  • Excellent interpersonal communication skills – both verbal and written.
  • Ingenuity and the willingness to learn new techniques.
  • Knowledge of Decipher, in addition to ConfirmIT (desirable).
  • Data processing experience (Quantum, SPSS, SAS), especially with tabulations (desirable).

  • Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.


    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Childcare Vouchers

    Cycle Purchase Scheme


    Apply Now

    Location: London, England United Kingdom - Department: M3 Global Research

    Description:

    Reporting into the Director of Operations (EU) your main responsibility will be the successful running of the quantitative project management team as well as all its projects, and to provide support to the Director of Operations as, and when, needed.

    Requirements

    Your specific duties are likely to include but are not limited to:

    Successful Running of Quantitative PM Team

    • Ensure successful day-to-day running of Quantitative PM Team
      • Proactively raise concerns before Sales/Management/Client
      • Avoid any “surprises” coming to Ops Director from any other direction
      • Provide second line support on projects after TLs
    • Management of projects and project managers
      • Line manage TLs [and PMs as appropriate/required]
      • Monitor overall team KPIs and fairness in workload distribution
      • Hold annual reviews and provide development plans
      • Provide first line support to direct reports
      • Identify and action training needs

    Ensuring Project Success

    • Ensure quantitative projects are delivered to budget, timelines, and client satisfaction
      • Support team on project plans and monitor implementation
      • Provide action plan and suggestions and show a can-do attitude
      • Coordinate with relevant other stakeholders on project basis to ensure smooth teamwork
    • Step in on projects as and when required
    • Turn “off track” projects into “on track” projects


    Ensuring Structural and Procedural Integrity

    • Ensure quantitative team is following all established processes including but not limited to
      • In dealing with other departments
      • Following processes as outlined in PMPM and other places
      • Following industry guidelines
      • Accuracy in admin, in particular accuracy on billing and it’s timeliness
    • In case of non-compliance arrange for corrective action
    • Arrange for appropriate training of team members


    Proactivity and Improvement

    • Ensure quantitative team can offer best services to clients
      • Suggest and put forward ideas on procedural and structural improvements to Deputy Director of Operations

    Meeting Departmental Targets

    • Ensure quantitative PM team meets the following KPIs both on an individual basis as well as on a team basis
      • Revenue
      • Profit
      • CSAT scores

    Relationships with internal and external stakeholders – lead by example

    • Build, improve and further relationships with other departments [programming / sales / procurement / panel]
      • Lead by example and show a positive can-do attitude
      • Work together through challenges to collaboratively find solutions to make projects a success
    • Build, improve and further relationships with quant teams in other divisions [US and SWE]
      • Lead by example and show a positive can-do attitude
      • Work together through challenges to collaboratively find solutions to make projects a success
    • Build, improve and further relationships with external stakeholders [partners]
      • Lead by example and show a positive can-do attitude
      • Work together through challenges to collaboratively find solutions to make projects a success
    • Training of Project Managers
      • Arrange and coordinate training sessions
      • Ensure trainings are done and develop check list/test accordingly to confirm that trainings are done and retained

    PROFESSIONAL SKILLS, ATTITUDES & APPROACH

    Excellent Client Service:

    The Team Leader should have sufficient knowledge of the Client’s business to understand the operational imperatives necessary to achieve excellent Client Satisfaction. They should have the knowledge and experience to foresee and forestall potential problems in any projects and be comfortable having any ‘difficult’ discussions with the Client/the Business Development Director when any projects are ‘off track’ and provide solutions to get projects back ‘on track’.

    Process:

    This role is the pivotal one in ensuring timely and successful completion of all projects which pass through M3. The quest would be to effectively manage the client’s expectation of the work, with the aim to exceed this where possible. As part of managing the Project Managers, the Team Leader, should monitor all projects during delivery and on completion, providing accurate updates and ensuring that information is available when required by the Director of Operations, Business Development Director or other departments. They should develop a cross-departmental team spirit and understanding of the Client context of all projects under their management.

    Team Management

    He/She will be expected to manage and mentor a team of Project Managers. Run and manage their appraisals, set growth objectives and monitor each individual’s progress. They should have the experience to train and mentor Project Managers and have the judgment and foresight to know when they should seek guidance from the Director of Operations (if they have any concerns about a particular individual) as well as provide praise and recognition of team members together with any pay rise proposals.

    Inspiring Relationships with Partners:

    When M3 works alongside other partners, vendors or contractors , it is expected that the Team Leader is able to demonstrate a total understanding of their role such that it inspires total confidence and respect.

    Creative Thinking/Feasibility

    The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of M3’s offering.

    Quality First/Initiative

    This individual is expected to demonstrate enthusiasm and pride in constantly improving the quality of every project that M3 delivers. Serving as an internal auditor to monitor and keep track and ensure compliance with M3’s ISO quality management system.

    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Cycle Purchase Scheme

    Apply Now

    Location: London, England United Kingdom - Department: M3 Global Research

    Description:

    As Studio BD you will be primarily accountable for developing new customer contacts, building a rich and healthy sales pipeline, and converting the pipeline into revenue. This should be at the foundation of all that you do. Your impact should be demonstrable through KPI reporting.

    Overall key focus will be sales, profitability, and growth percentage within the business and developing and maintaining a strong pipeline of new customers for future growth.

    Vital to your role will be the ability to envision and structure a department that maximises less traditional M3GR work streams and takes opportunity to exploit workloads currently outsourced.

    Developing and improving business relations with all existing clients to ensure repeat business.

    Providing direction to the studio Account Management and Bid Team

    Ensuring excellent project delivery by working with and providing guidance to the Operational team

    Developing and maintaining a strong work relationship with key opinion leaders and prospective customers in the market research industry by attending industry conferences, trade fairs and exhibition

    Collaborating closely with the Head of Qual on developing new services for our clients

    Acting as an ambassador and role model for your business


    Requirements

    • Excellent qualitative market research sales experience
    • Strong account management experience focused on building in-depth client relationships
    • Experience of managing qualitative research projects throughout the project lifecycle
    • An ability to think strategically and execute methodically
    • Responsive and able to work well under pressure
    • Solutions-oriented
    • Good time management and reliable
    • Have a natural interest/appetite for client management

    Benefits

    Salary: Competitive salary

    Benefits: Pension, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidized gym membership.

    Career Development Opportunities: M3 Market Research is supportive of the career development of all of its employees. As part of M3 inc, a publicly listed Japanese company which has enjoyed phenomenal growth since it was founded in September 2000, it is able to offer a wide range of career opportunities for anyone who demonstrates good potential for growth.

    Apply Now

    Location: London, England United Kingdom - Department: M3 Global Research

    Description:

    Develop products to meet needs identified by the business; coordinate departmental input; conduct market research; generate product requirements; determine specifications, production timetables, pricing, and time-integrated plans for product introduction; develop marketing strategies in collaboration with our marketing

    Requirements

    Product Manager Duties

    • Able to drive requirements gathering and ensures successful delivery of features and initiatives
    • Conducts competitive research and data analysis
    • You will be comfortable managing the backlog of Jira tickets
    • Experience of Agile/Scrum, Stakeholder Engagement, Sprint Planning, Product Vision
    • Ensure resource availability and allocation
    • Coordination of internal and external resources for the flawless execution of the business
    • Ensuring that all tasks are delivered on-time, within scope and budget
    • Perform risk management to minimize project risks
    • Report and escalate to management as appropriate
    • Create and maintain comprehensive project documentation
    • Abel to manage projects through development process and look for ways to continuously improve processes
    • Use appropriate verification techniques to manage changes in project scope, schedule and costs
    • Establishes feature level KPIs, tracks and analyses performance and ensures reporting to stakeholders

    Essential Skills and Attributes

    • A track record of creating and delivering ambitious, impactful and successful products
    • Proven experience in project management
    • An ability to bring product management best practice to the business
    • Proven track record on establishing and consistently delivering KPIs and meeting deadlines
    • Experience working with API development, data products, third-party data sources and data integration between multiple platforms
    • Ability to take ownership of product ideas from conception to successful delivery
    • Ability to bring disparate needs, priorities and teams together to deliver results
    • Ability to create effective requirements whether as RFPs, User Stories or detailed technical needs documentation
    • Technical background, with understanding of hands-on experience in software development, database and web technologies
    • Effective communication, negotiation, networking and presentation skills
    • Good forward planning and organisational skills
    • Impeccable time management and flexibility in the role
    • Ability to multi-task and prioritize work across multiple products
    • Self-motivated, driven, positive and able to use own initiative
    • An outgoing and confident approach
    • Commercially aware
    • Strong with numbers and attention to detail
    • A creative mind with an ability to suggest improvements
    • Proven expertise in strategic and logical thinking with analytical skills
    • Experience product management experience
    • Proficient using MS Word, Excel, PowerPoint, Outlook, Access, Visio, Project



    About M3

    M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.

    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Cycle Purchase Scheme

    Apply Now

    Location: London, England United Kingdom - Department: M3 Global Research

    Description:

    The Patient Panel Coordinator supports the Patient Panel Manager on developing and executing recruitment initiatives for M3 Market Research US and EU5 patient projects, ensuring their successful delivery within the provided budget and timelines.

    Requirements

    DUTIES AND RESPONSIBILITIES:

    • Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects.
    • Execute recruitment methods for US patient projects (email campaigns, text messages, custom recruitment).
    • Submit and assign requests for EU5 patient projects when needed.
    • Ensure tasks are being executed by the team.
    • Attend IKO meetings for patient projects.
    • Support the ongoing training of panel team members regarding patient projects.
    • Support the manager in updating the patient project report.
    • Proactively seek, design, and implement custom recruitment solutions for patient project recruitment solutions.
    • Evaluate and analyze plan results and present recommendations to optimize future plans with good usage of internal data.
    • Support the manager in designing and planning marketing strategies for the retention and acquisition of patients to panel.


    PERSON SPECIFICATION:

    • Degree level or equivalent
    • Proficient at Excel
    • Enjoy working with and comfortable with large amounts of data
    • Organised and attentive to details
    • Knowledge of the Healthcare market preferable
    • At least 6 months of work experience in market research or patient associations
    • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
    • Fluent in English. Additional language skills would be an advantage


    OBJECTIVES

    • Keep US Outsourced Patient Project Recruitment rate under 30%
    • Keep EU5 Outsourced Patient Project Recruitment rate under 60%


    Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.

    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Cycle Purchase Scheme

    Apply Now

    Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

    Description:

    The position of Programme Manager has responsibility for managing the day-to-day execution of assigned programmes to ensure project processes are followed, deliverables align with original specifications, and projects are on time, budget and meet key milestones.

    Requirements

    Main Duties and Responsibilities

    Including, but not limited to the following:

    • Deliver highly successful global and UK digital campaigns, being the day to day contact to the client and developing excellent relationships
    • Create and review project plans and timelines
    • Monitor project profitability and cost management
    • Maintain a detailed understanding of the financial status of your programmes including revenue and billings status
    • Mitigate project delays; offering creative and practical solutions to overcome development issues
    • Modify schedules and/or project plans as necessary and regularly update the project team
    • Provide weekly report updates to the project team regarding program successes and issues, providing ongoing risk-management communications to management
    • Communicate program goals and status to the client and project team as and when is required
    • Schedule and facilitate program initiation, planning and review meetings
    • Provide monthly campaign reports to clients; spotting trends and providing useful and thoughtful commentary
    • Provide strong team representation by providing regular communications to both internal and external stakeholders
    • Execute projects with NiH partners/MDLinx/M3 Japan/Vidal
    • Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders


    Qualifications & Experience

    • Educated to Degree level, or above
    • Proven ability of building strong external and internal relationships and surpassing expectations
    • Experience of managing accounts and relationships for multiple customers at a European or global level
    • Excellent time management and organisational skills, with the ability to efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment
    • Ability and desire to meet deadlines and deliver results with minimum supervision by creatively using existing resources in a productive and/or innovative way, to quickly deal with unforeseen issues, manage conflicting interests between teams and identify compromise and/or solutions to ensure that timelines are consistently met
    • Self-motivated, positive attitude, and very high energy with a willingness to accept varied assignments
    • Extreme focus on accuracy, attention to detail and consistency of work
    • Comfortable with presenting statistical information
    • Well organised and able to balance multiple simultaneous projects
    • Excellent communication (verbal and written) and team-building skills
    • Ability to organise and motivate large cross-functional teams
    • Strong project management approach of “responsible and driving” the programs versus passive ‘reporting’ on status


    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Cycle Purchase Scheme

    Active Social Committee

    Apply Now

    Location: London, England United Kingdom - Department: M3 Global Research

    Description:

    German Marketing and Phone Assistant

    We are seeking a German Marketing and Phone Assistant to join our growing Global Panel Team. The main responsibility of this role is to execute recruitment initiatives for the Market Research projects, ensuring their successful delivery within the provided budget and timelines.

    Requirements

    The successful candidate will have the following responsibilities:

    • Call German Healthcare professionals and invite them to take part in a variety of paid Market Research studies, making sure the projects are delivered in accordance with the specs given by the line manager, on time and within budget
    • Work on the implementation of the online and offline marketing strategy, including social media management and email campaigns
    • Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful project completion, on time
    • Report results of recruitment efforts to the line manager in the agreed format
    • Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

    Skills, education and training required

    • Fluent in German (mother tongue) and English
    • Confident on the phone and with e-mail correspondence in German
    • Degree level or equivalent
    • Proficient at Excel and other Microsoft Office tools
    • Be proactive and know how to work independently on projects
    • Enjoy working with and comfortable with large amounts of data
    • Exhibit a high level of attention to detail and accuracy
    • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
    • Have a positive and proactive approach to work
    • Previous call centre and/ or Market Research experience preferred


    Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.


    About M3

    M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.


    Benefits

    25 Days Annual Leave

    Group Personal Pension Plan

    Private Medical Insurance

    Cycle Purchase Scheme

    Active Social Committee

    Apply Now

    Location: Milton, Milton United Kingdom - Department: M3 EU Ltd

    Description:

    The Cloud Engineer is a new role here at M3 focusing on developing an all-new platform to support the business for the years to come. This is an opportunity build, optimise and maintain a greenfield cloud data warehouse solution. You’ll support the business to gain insights and drive efficiencies by also putting in place a self-service platform to allow ubiquitous BI.

    At M3 Europe we operate an online community for doctors that generates revenue via content targeting. Data analytics is key to that operation through driving efficiencies and measuring success and we are now looking to reshape our approach from a legacy SQL Server data warehouse to leverage cloud technologies.

    Requirements

    Responsibilities

    • Drive research and development into cloud technologies for data warehousing and ubiquitous business intelligence.
    • Implement, manage and maintain a cloud data warehousing solution
    • Identify, categorise and integrate data sources into the data warehouse schema as required by the business needs.
    • Assist the relevant business departments with data-related issues/queries.
    • This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

    Person Specification

    Essential

    • Graduate or Masters in IT or relevant technical experience
    • Able to work in a fast paced changing environment
    • Experience with relational and columnar databases
    • Experience working with AWS and use of their APIs and CLIs
    • Capability with at least one major programming language (Python, Java, etc.)
    • Experience of Cloud data warehousing technologies (Redshift) including data pipelining and ETL.
    • Proven experience extracting value from large disconnected data sets
    • Experience generating star/snowflake schemas
    • Experience working with and configuring business intelligence/data aggregation software tools (Quicksight, Tableau
    • Ability to adapt and learn new tools and technologies quickly
    • Ability to work independently and in a small team
    • Ability to communicate effectively with people of all levels of technical experience


    Desirable

    • Experience of SQL, SSIS, SSRS and/or OLAP cubes
    • Experience of Terraform and/or automated environment generation
    • Experience with Automated report generation solutions


    About M3

    M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.

    Benefits

    • 25 days annual leave + bank holidays
    • Group life cover at 4 X Salary
    • Subsidised gym membership (The Park Club Milton)
    • Cycle to work scheme
    • We operate a Group Pension Plan -employee contributions are 4% and employer contributions are 4%. Enrolment onto this scheme takes effect in your third month of employment
    • Employee Assistance Programme (EAP) which provides staff with a free 24/7 confidential information and counselling service
    • Shared Pluralsight and CodePen.IO subscriptions

    Apply Now

    Location: London, England United Kingdom -

    Description:

    Quant Senior Project Manager

    About our company

    M3, Inc is a global leader in the provision of ground breaking and innovative technological solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. We allow the global medical community to connect to improve patient outcomes and the lives of thousands of people every day.

    Overview of the role:

    As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager,

    responsible for the training and guidance of the more junior Project Managers. The role requires a high level of problem solving offering solutions to your team, clients and other departments. You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You are is responsible for alerting your line manager of any possible concerns on projects.

    The role also expects a great level of independent working and leading by example, as well as establishing strong client relationships.

    Requirements

    Main Duties and Responsibilities:
    • You will be responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.

    • Responsibility for the training and management of a/several Junior Project Manager(s). As well as the delegation of work. Lead, motivate, develop and appraise staff.

    • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.

    • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.

    • Financial Management of Project Budget /costs. You need to make sure that all external vendors are within budget and aim for a set profit target on each individual project.

    • Partner Management. You will be responsible to seek and commission eligible partners for your projects – fieldwork and translation agencies for example. You need to through diligence work with these partners to make sure they deliver to the M3 Standards for client servicing.

    • Responsibility for guiding Project Coordinators set up working with you on projects.

    • Client services. The Senior Project Manager should strive to provide excellent client services on all jobs and to gain high scores on our Client Satisfaction Survey.

    • Internal work. The Senior Project Manager should strive to work in compliance with M3’s internal processes and within the MR system.

    Benefits

    Salary: Competitive salary

    Benefits: Pension, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidised gym membership.

    Apply Now

    Location: London, England United Kingdom -

    Description:

    Qualitative Senior Project Manager

    About our company

    M3, Inc is a global leader in the provision of ground breaking and innovative technological solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. We allow the global medical community to connect to improve patient outcomes and the lives of thousands of people every day.

    Overview of the role:

    As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be ultimately accountable for successful project management and delivery.

    You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager, responsible for the training and management of the more junior Project Managers. The role requires a high level of problem solving offering solutions to your team, clients and other departments.

    You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example.

    Requirements

    Main Duties and Responsibilities:

    • Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
    • Responsibility for the training and management of a/several Junior Project Manager(s). As well as the delegation of work. Lead, motivate, develop and appraise staff.
    • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
    • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
    • Financial Management of Project Budget /costs. You need to make sure that all external vendors are within budget and aim for a 35% profit on each individual project.
    • Partner Management. You will be responsible to seek and commission eligible partners for your projects – coders, recruiters and translation agencies for example. You need to through diligence work with these partners to make sure they deliver to the M3 Standards for client servicing.
    • Responsibility for guiding Project Coordinators set up working with you on projects.
    • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
    • Client services. The Senior Project Manager should strive to provide excellent client services on all jobs and to gain high scores on our Client Satisfaction Survey.
    • Internal work. The Senior Project Manager should strive to work in compliance with M3’s internal processes and within the MR system.

    Apply Now

    Location: London, England United Kingdom -

    Description:

    M3 is a global company whose mission is to use technology to improve healthcare, by creating connections across the industry between healthcare professionals and organisations. M3 operates online physician sites in Japan, China, the US, Canada, Brazil, Europe and South Korea, comprised of more than 2.5 million doctors worldwide.


    As a Qualitative Project Assistant, you are concerned with the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the specs given by the client.

    You are one of the key players in the execution of a qualitative project as you will coordinate with respondents, vendors, freelancers, translation agencies and check quality of the deliverables before they are passed on to the client. You will be accountable for successful management of respondents, vendors and delivery.

    Requirements

    As a Qualitative Project Assistant your role encompasses the following:

    • Recruitment of respondents on a project in your local language, including recruitment from panel and freefinding
    • Call and confirm and re screen respondents that took an online screener
    • Confirm respondents prior the field dates
    • Send out confirmation emails/study materials/links to respondents via the MR system
    • Finalize the internal and client recruitment update and alert PM
    • Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 achieves and exceeds client expectations.
    • Supporting the Project Manager on the project in terms of vendor management and checking deliverables
    • Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project
    • Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project
    • Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research
    • Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client
    • Liaising with client in absence of PM, advising on any schedule changes etc

    Apply Now

    Location: London, England United Kingdom -

    Description:

    Your main responsibility will be to guarantee successful and timely delivery of translations and associated administration both between clients and M3 Global Research as well as for internal stakeholders.

    You will report into the Translation Manager and will be in our London office although your responsibilities will span our global business, with operations in Gothenburg and the USA (headquartered in Philadelphia).

    Your performance will be measured on both your personal contributions as well as that of direct reports where applicable. This includes key performance indicators including CSAT results, client feedback, and the revenue and profit generation of assigned services.

    Requirements

    Your specific duties are likely to include:

    • Overseeing project-based translations:
      • Coordinate translations between Project Managers and linguists (language agencies and /or freelancers)
      • Prepare documents for each language before sent off to agencies / linguists
      • Direct client contact may be required
      • Ensure timelines are communicated correctly and adhered to
      • Ensure quality is delivered at a consistently high level and escalate to Translation Manager when required
    • Overseeing internal translations:
      • Ownership of all translations in the MR system translation tool
      • Review all existing and new non English communication to respondents
    • Overseeing overwriting and associated link testing:
      • Coordinate between programmers and linguists (language agencies and / or freelancers)
      • Direct client contact may be required
      • Ensure timelines are communicated correctly and adhered to
      • Ensure quality is at a consistent high level and escalate to Translation Manager when required
      • Ensure version control to have language questionnaire to fully match language links
    • Testing of external links:
      • Provide timely testing of external links in your mother tongue
      • Ensure test results are communicated to the project manager promptly
      • Cooperate with the project manager and if required re-test until link is confirmed error-free

    Apply Now

    Location: Milton, Milton United Kingdom -

    Description:

    Overview

    As an Assistant Management Accountant, you will manage the accounts Payable and expense processes and administer all supplier and staff payments. You will support the month end process up to trial balance and provide assistance to the wider team including routine and non-routine reporting.


    About M3

    Global Research provides the most comprehensive and highest quality

    market research recruitment and support services available to the

    healthcare industry covering more than 70 countries. It is part of M3,

    Inc, a publicly traded company, headquartered in Tokyo which was founded

    in September 2000 with the goal of changing the world of medicine

    through making full use of the power of the Internet


    Requirements

    Main Duties and Responsibilities

    • Managing supplier relationships
    • Controlling Purchasing Process – ensuring relevant approval for invoices through PO’s
    • Managing Staff Expenses process
    • Ensuring timely payment to all suppliers and staff
    • Processing all bank transactions and reconciliations
    • Month end duties including Accruals, Prepayment, Fixed Assets, Payroll
    • Producing Balance sheet reconciliations
    • Quarterly VAT return and reporting

    Ideal Candidate

    • Previous experience in a similar position
    • The ideal candidate will have Strong System skills
    • Strong Excel skills

    Apply Now


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